Customer Reviews / Testimonials

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Seven years with Eco King combi boiler... still happy as a clam!

Review for Eco-King Supreme Residential On-Demand Boiler & Combi Boiler

Date: March 21, 2024Written by: Michael LongFrom: Grand Forks, British Columbia, Canada

I’m still amazed after (approx.) seven years of use, my combi unit still runs like the champ. I’m a DYI guy so years ago Chad gave great advice when I was installing my system in a very old house. Now I relied upon James for some help as I’ve been doing a renovation that included relocating the boiler. As before, I picked up the phone and talked to the lady who directed my call to James. In my opinion that is the basics of a wonderfully run company. The boiler has worked flawlessly and the advice from the EcoKing team was spot on!!! Thank you James.

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Professional installation and great water tank

Review for Eco-King High Efficient Electric Hot Water Tank

Date: March 8, 2024Written by: G.E.From: Surrey, British Columbia, Canada

We just replaced our 16-year-old John Wood hot water tank with Eco-King High Efficient Electric Hot Water Tank Saga S 300. While our old tank was still working without any issues, we were told previously by our plumber that its end-of-life time had long passed and we were risking a failure and possibly a water leak at any time. So, after doing extensive research we settled on this tank. Time will tell its long-term quality but the installation process was awesome and Peter Vitae did a fantastic job. Super nice guy and I can tell he is a highly experienced installer. He had to do quite a bit of modification and re-doing of pipes and electrical wiring due to the new tank's design being different than the outgoing tank. So, thank you Peter for a professional installation and wonderful service! One more thing... when we drained our old tank, oh boy, what came out of it was a thick muddy liquid. I assume it was 16 years' worth of residues filtered and accumulated at the bottom of the tank. Seeing this alone made me think that replacing it was worth it even though it was still working fine.

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Exceptional Service by James Montina

Review for ECO King Boiler

Date: February 2, 2024Written by: Imran RajputFrom: Calgary, British Columbia, Canada

James provided an exceptional service when our boiler tripped on an error code. He remained on phone with me and did the troubleshoot. He is knowledgable, professional and reliable. His instructions were clear. Very impressed with his commitment and patience to resolve the issue. James is a rockstar.

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Super Service!

Review for Eco-King Supreme Residential On-Demand Boiler & Combi Boiler

Date: November 23, 2023Written by: Ken CaverlyFrom: Coldstream, British Columbia, Canada

Our boiler shut down on a Thursday and our plumber couldn't come until late Friday. He discovered the heat exchanger was leaking. He hadn't installed the boiler and wasn't aware of EcoKing warranty conditions, but felt we would probably require a new boiler.

I called James at Eco King on Monday morning and explained that our 4 year old boiler had a leaking heat exchanger. He asked me to send a picture of the leak and the install information. On Wednesday, James sent out a free replacement part, freight prepaid.

On Friday, the plumber installing the new he was very surprised how well designed the boiler was, to allow a quick exchange. A 3-hour plumber's bill covered all his visits!

I was very pleased with the fast and pleasant service we got from James, and the design of the Eco King boiler which made it so user friendly for the plumber.

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James Montina is awesome!

Review for Eco-King Supreme Residential On-Demand Boiler & Combi Boiler

Date: April 8, 2023Written by: JackFrom: Vancouver, British Columbia, Canada

James provide professional service! He is knowledgeable, and always gives the best instructions. He delivery parts fast and intime. He answers phone calls during weekends, even night time!

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Unmatched in the industry

Review for Eco-King High Efficient Electric Hot Water Tank

Date: February 16, 2023Written by: Lee Carter Plumbing LtdFrom: Whistler, BC, British Columbia, Canada

We now have installed around 100 of these tanks since our last review in 2021! We are yet to have any issues. These tanks are our number one choice for hot water tanks!

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I am very impressed!

Date: January 10, 2022Written by: Kevin FairburnFrom: Regina, Saskatchewan, Canada

I would like to thank you again for the Outstanding Service you gave me yesterday. Received the parts this afternoon and the boiler is back up and running. I am very impressed. Thank you again and wish you all a Happy New Year!

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We are very happy with the unit and the service!

Review for Eco-King High Efficient Electric Hot Water Tank

Date: November 24, 2021Written by: NormanFrom: Langley, British Columbia, Canada

Thanks for the work you did today! We are very happy with the unit and the service!

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The customer support at Eco-King is top notch!

Review for Eco-King Supreme Residential On-Demand Boiler & Combi Boiler

Date: October 29, 2021Written by: Mike RivetFrom: , British Columbia, Canada

I installed an Eco-King C140 in November 2016. The system has had no issues until recently. I would occasionally get error code 8, flame fail 6 times. I had never witnessed the boiler going into this lockout before. I have done numerous auto calibrations and all the maintenance tips in the Eco-King YouTube video library. I am a gas fitter of 20 years but I was stumped. Reached out to Eco-King and Chad Euverman suggested that the symptom I described happens when the gas mix is either too lean or too rich. He recommended to run a gas combustion analyzer to confirm. I did so, as well as manual calibration last night. It turns out the boiler was just fine and problem-free, but the CO2 was low across the board! So far so good, no flame outs. Time will tell but I am confident that the issue is resolved. Thank you very much for all your help. The customer support at Eco-King is top notch!

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Great product

Review for Eco-King High Efficient Electric Hot Water Tank

Date: October 14, 2021Written by: Lee Carter Plumbing ltdFrom: Whistler BC, British Columbia, Canada

We have fitted around 10 of these units so far without any issues. Its nice to be able to offer our customers a far superior product to the usual hot water tanks available.
Great customer care from Eco King also.

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