I want to say that you’re help desk for trouble shooting was a great experience. I called late in the day around 2pm and talked with Bill first who was very good and informative. I had a couple of challenging questions on my customers unit I was having trouble with that he was helping me with.
Eventually he had Chad then talk with me on the system and roughly around 4pm maybe a little later we were able to correct all the issues. My customer was greatly appreciative to have her system corrected after suffering for over a few months and multiple visits from other techs.
During the call neither Bill or Chad rushed the call with me and I sensed they would have stayed on the phone all night to help me correct the system. This was a great experience and will be suggesting you’re product to my customers going forward.
Not only because of a great product but an awesome team!